2020 October 10 I believe we can all agree that 2020 has been a year of learning and change to put my positive viewpoint on it. I’ve been fortunate to have long-ago ended my lease on office space. The many benefits, including gaining back two hours of my day by…
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2020 April 17 “…and so we decided to develop our new product based on who we didn’t want as a client.” I’ve used this unconventional long-term strategy to launch successful businesses, help not-for-profit organizations (NGO) to grow, and to teach strategic planning during interactive training retreats. Competitive Intelligence According to…
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2020 March 3 Joséphine Bonaparte, Empress of France, was a self-taught master of client service. Without her diplomatic work there wouldn’t have been an Emperor Napoléon Bonaparte or French Empire. In the 2020 April issue of Elusive Story, I tell the nearly unbelievable story of Joséphine’s rise to Empress. But…
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